This policy explains what personal information Serenia Realty collects through this website, why we collect it, and the choices you have.
Serenia Realty is a real estate agency selling waterfront residences in the UAE and Oman. Write to us at info@sereniarealty.ae
When you use a form, the brochure request or the chat, we collect the details you give us: your name, email address, phone number, the message you write, and your answers about area and budget. We also record the page you were on and the time of your request. If you leave the chat part-way, we keep the answers you had already entered.
We use your details to answer your enquiry, to send you the brochure you asked for, to call you about the project you showed interest in, and to keep a record of our conversations. We do not sell your personal data.
Your details are seen by the Serenia Realty team. Where you ask about a specific project, we may share your enquiry with the developer or its authorised sales team so that they can arrange a viewing or reservation. We also rely on service providers, such as our website host and email provider, who process data on our behalf.
This website does not use advertising cookies at present. If we add analytics or advertising tools, such as Google Analytics or Meta Pixel, we will update this page and ask for your consent where the law requires it.
We keep your details for as long as needed to deal with your enquiry and for a reasonable period afterwards. We delete them when you ask us to, unless the law requires us to keep them.
You may ask us at any time to show you the personal data we hold about you, to correct it, or to delete it, and you may withdraw your consent to being contacted. Write to us at info@sereniarealty.ae
We take reasonable technical and organisational steps to protect your data, but no website or message can be guaranteed completely secure.
We may update this policy from time to time. The date below shows the latest version.
Last updated: 21 October 2026
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